Freshworks

What is Freshworks?

Unify: Unify helps you bridge the gap between your customers and your business by unifying your messaging channels and personalizing self-service on your website, in-app, and across digital messaging channels such as WhatsApp, SMS and more. With Unify, you can streamline customer conversations, increasing engagement and customer satisfaction. Unify allows you to send automated messages and notifications, respond to user inquiries, and send targeted offers. You can also create customized self-service experiences for your customers, making it easier for them to find and use your services. Unify helps you keep track of customer conversations, providing you with valuable insights and analytics to better understand your customers and their needs. With Unify, you can make sure that your customers get a personal, seamless experience with your business, every time.

Use Cases

Automate customer conversations to increase engagement and satisfaction.
Create customized self-service experiences for customers.
Track customer conversations for insights and analytics.

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